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Kayako

https://kayako.com

An AI-powered helpdesk platform that automates customer support operations and accelerates ticket resolution.

89%
Transparency score
Trust 16/17 | AI 1/2

Kayako is an AI-powered helpdesk platform for customer support teams. It reduces backlog and improves CSAT through automated ticket routing, auto-generated response suggestions, and customer interaction automation. It integrates with over 5,000 apps including Stripe, Shopify, and Salesforce, and operates on a pay-per-resolved-ticket model at $1 per ticket. It has been adopted by over 300 enterprises.

Kayakoは透明性スコア65%（26項目中17項目確認済み）と、enterprise AI serviceとして比較的高い透明性を示しています。主要なセキュリティ・データ管理項目が確認されており、基本的な情報開示は行われています。一方、ISO 42001（AIマネジメントシステム）等が未確認であり、導入前に個別確認が...

Unconfirmed Items (9)

⚠Product ChangelogNot found
⚠Prompt Data Handling PolicyNot found
—SOC 2 Type IINot detected
—ISO 27001Not detected
—ISO 42001Not detected
—ISMAPNot detected
—ISO 27701Not detected
—CSA STARNot detected
—HIPAANot detected

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Confirmed Items (8)

○Subprocessor DisclosureConfirmed
○Security ContactConfirmed
○Customer Data Training Opt-outConfirmed
○Data Retention PolicyConfirmed
○Vulnerability Disclosure Policy (VDP)Confirmed
○GDPR & Privacy ComplianceConfirmed
○DPA (Data Processing Agreement)Confirmed
○Public Status PageConfirmed

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Kayako AI Assess Score 71% — AI Assess | AI Assess