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GrooveHQ

https://www.groovehq.com

Shared inbox-style ticket management system and customer support platform for growing teams

89%
Transparency score
Trust 16/17 | AI 1/2

GrooveHQ is a customer support platform that consolidates conversations from multiple channels into a unified shared inbox, featuring team collaboration, automation, and AI capabilities. It supports inbox management across email, live chat, social media, automated ticket assignment, AI summarization, sentiment analysis, reply suggestions, SLA management, custom workflows, and 40+ native integrations. Used by 130,000+ support professionals.

GrooveHQ has a transparency score of 42% (8 out of 19 items confirmed), demonstrating moderate transparency. 基本的な情報開示はあるものの、セキュリティ認証や詳細なデータ管理ポリシーの公開が不足しています。企業導...

Unconfirmed Items (9)

⚠Product ChangelogNot found
⚠Prompt Data Handling PolicyNot found
—SOC 2 Type IINot detected
—ISO 27001Not detected
—ISO 42001Not detected
—ISMAPNot detected
—ISO 27701Not detected
—CSA STARNot detected
—HIPAANot detected

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Confirmed Items (11)

○Subprocessor DisclosureConfirmed
○Security ContactConfirmed
○Customer Data Training Opt-outConfirmed
○Data Retention PolicyConfirmed
○Vulnerability Disclosure Policy (VDP)Confirmed
○GDPR & Privacy ComplianceConfirmed
○DPA (Data Processing Agreement)Confirmed
○Public Pricing DisclosureConfirmed
○Free Tier / Trial AvailabilityConfirmed
○Webhook SupportConfirmed
○Public Status PageConfirmed

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